Title
Measuring and Managing Performance in Organizations,New
Delivery time: 8-12 business days (International)
Here's an essential reference for all managers facing the multitude of issues involved in any measurement program. Developed from an awardwinning doctoral thesis at Carnegie Mellon University, this is a lucid, captivating analysis of organizational performance measurement.Author Robert D. Austin emphasizes the behavioral aspects of measurement situations. The focus is on people and how they react when they are part of organizational systems that are being measured.Interviews enrich the text, conducted with eight recognized experts in the use of measurement to manage computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E. O. Tilford, Sr., of Fissure; plus the anonymous Expert X.A practical model for analyzing measurement projects solidifies the text don't start without it!From the Foreword'. . . admirable . . . We believe this is a book that needs to be on the desk of just about anyone who manages anything.' Tom DeMarco and Timothy ListerFrom the Preface'Some books on measurement so strongly advocate its use that they look almost exclusively at success stories. They profess to tell you how to get it right but they supply little or no detail about the consequences or likelihood of getting it wrong. Partly this is because stories of management failures are harder to find than accounts of successes, for obvious reasons: People like to claim credit for successes and forget failures. But you can learn a lot from failure. So I've worked to find examples of failure and devoted a significant portion of this book to examining the examples in search of a common pattern. . . . Understanding the pattern of failure can help us avoid it.' RDA
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Frequently Asked Questions
- Q: What is the main focus of 'Measuring and Managing Performance in Organizations'? A: The book focuses on the behavioral aspects of measurement in organizations, particularly how individuals react within systems that are being measured.
- Q: Who is the author of this book? A: The author of 'Measuring and Managing Performance in Organizations' is Robert D. Austin.
- Q: What type of book is this? A: This book is a management and leadership reference that provides insights into performance measurement in organizations.
- Q: How many pages does the book contain? A: The book contains 216 pages.
- Q: What is the publication date of this book? A: The book was published on January 1, 1996.
- Q: Is this book suitable for new managers? A: Yes, this book is suitable for new managers as it provides essential insights into performance measurement and management practices.
- Q: What kind of condition is the book in? A: The book is listed as 'Used Book in Good Condition'.
- Q: Does the book include real-world examples? A: Yes, the book includes interviews with recognized experts in measurement and examples of both successes and failures in measurement practices.
- Q: What is the binding type of this book? A: The book is available in paperback binding.
- Q: Can this book help in understanding management failures? A: Yes, the book dedicates a portion to examining failure patterns in management, which can provide valuable lessons.