Title
Measuring The Performance Of Human Service Programs (Sage Human Services Guides)
Delivery time: 8-12 business days (International)
Today Stakeholders Demand Accountability From Government And Nongovernmental Human Service Organizations. Performance Measurement Has Become The Major Method Of Performance Accountability. So How Can Human Service Organizations Develop And Utilize Program Output, Quality, And Outcome Performance Measures To Satisfy Stakeholders? This Second Edition Of Measuring The Performance Of Human Service Programs Explains In Detail How To Measure And Assess Program Effectiveness. With Special Attention Given To The Four Types Of Outcome Performance Measuresnumeric Counts, Standardized Measures, Level Of Functioning (Lof) Scales, And Client Satisfactionthis Updated Classic Is The Only Resource Focused Exclusively On Performance Accountability And Performance Measurement In The Human Services.Features In This Edition Provides A Fundamental Understanding Of Performance Accountability And Performance Measurement In Human Service Programs With Comprehensive And Uptodate Material Utilizes The Systems Model As A Conceptual Framework A Common Conceptual Framework In Social Work And The Human Services Explains The Different Types Of Output (Efficiency) Performance Measurestime, Episode, Material Includes Updated Examples Of Efficiency, Quality, And Effectiveness Performance Measures In Human Service Organizations An Instructor'S Resource Site (Http://Www.Sagepub.Com/Martinmeas2Einstr) Offers Powerpoint Slides For Each Chapter And Suggested Assignments To Accompany Each Chapter.Intended Audiencethis Book Is Designed For Graduate Courses On Social Work And Human Services And Is Also A Invaluable Resource For Practitioners In Human Service Organizations.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Frequently Asked Questions
- Q: What is the main focus of 'Measuring the Performance of Human Service Programs'? A: The book focuses on performance accountability and measurement in human service organizations, providing methods to assess program effectiveness and satisfy stakeholder demands.
- Q: Is this book suitable for beginners in social work? A: Yes, the book offers a fundamental understanding of performance accountability and is designed for graduate courses, making it accessible for beginners and practitioners alike.
- Q: What types of performance measures are discussed in the book? A: The book explains four types of outcome performance measures: numeric counts, standardized measures, level of functioning scales, and client satisfaction.
- Q: Who is the author of this book? A: The author of 'Measuring the Performance of Human Service Programs' is Lawrence L. Martin.
- Q: What additional resources does this book provide for instructors? A: The book includes an Instructor’s Resource site that offers PowerPoint slides and suggested assignments to accompany each chapter.
- Q: When was the second edition of this book published? A: The second edition of the book was published on May 12, 2009.
- Q: What is the condition of the book being offered? A: The book is listed as a 'Used Book in Good Condition'.
- Q: How many pages does the book contain? A: The book contains 160 pages.
- Q: What type of binding does this book have? A: The book is available in paperback binding.
- Q: Can this book be useful for practitioners in human service organizations? A: Yes, the book serves as an invaluable resource for practitioners, providing practical insights on performance measurement in human services.