Title
Measuring Your IT: Identifying The Metrics That Matter,Used
Delivery time: 8-12 business days (International)
Does your IT measure up? How would you know? This pocket guide tells you how... Regardless of whether you are client or provider, if you want to understand, assess or improve your IT, you first need to measure it. But what do you measure? How and when do you take those measurements? Who does the measuring? And what do you do with the measurements once you've taken them? Getting the measure of IT measurement This pocket guide brings together client and provider perspectives on IT and outlines a set of common measures that both sides can relate to. It seeks to emphasise the importance of meeting the needs of IT users and the role that measurement can play in achieving that goal effectively. Key areas covered in this book include Why IT measurement is necessary and how it relates to other performance assessments and monitors, such as audits, KPIs and health checks. How IT measurement differs from the perspective of the client business and the IT provider, and the common ground between the two. If you're a client business, you want to know if the time, effort and money being spent on IT are in line with industry norms. And you'll want to ensure that your IT is meeting the needs of the organisation and its users while contributing to the overall success of the business. If you're an IT provider, you need to know that your resourcing is as efficient as possible, your client charges are competitive, and that your offerings are well received by the client. An introduction for people who want the best. Measuring your IT is aimed at anyone who wants a better understanding of IT measurement. Through its ''both sides of the fence'' case studies, this pocket guide helps to foster a better understanding between business managers and users (who depend on IT) and IT providers (who make a living from supplying IT services). If you're on the client side, this book will help you get the best out of your IT. If you're on the IT provider side, it will help you to give your customers the best value for money. Make sure that your IT measures up!
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.