Title
Medicin de la satisfaccin de los usuarios de servicios: Construccin de un modelo y estimacin de un ndice de satisfacci,Used
Delivery time: 8-12 business days (International)
A partir del enfoque agregado para medir la satisfaccin, y especficamente del modelo del ndice Americano de Satisfaccin del Consumidor, se desarroll un modelo para explicar las variables que influyen sobre la satisfaccin de los usuarios de servicios en Mxico, as como el efecto de sta sobre la conducta del consumidor. Para cubrir este objetivo se dise un estudio no experimental transeccional correlacionalcausal. La investigacin comprendi cuatro tipos de servicios: tiendas departamentales, telefona celular, cines, transporte pblico. Mediante la modelacin con ecuaciones estructurales se construy el modelo de satisfaccin agregada, de acuerdo con el cual sta depende de la Calidad percibida, el Valor percibido y las Expectativas. La Satisfaccin por su parte tiene un efecto significativo sobre la Lealtad. A diferencia del modelo americano, en el mexicano no aparece la variable Expresin de quejas. La variable que ejerce la mayor influencia sobre la Satisfaccin es la Calidad percibida. A partir del modelo se desarroll un ndice para medir la satisfaccin de los usuarios, encontrndose que sta es mayor en las empresas privadas que en los organismos pblicos.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.