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MetricsBased Process Mapping: Identifying and Eliminating Waste in Office and Service Processes,Used
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MetricsBased Process Mapping (MBPM) is a tacticallevel, visual mapping approach that enables improvement teams to make effective, databased decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swimlane process maps with time and quality metrics that are essential for designing improved processes.Building on the success of its popular predecessor, MetricsBased Process Mapping: An ExcelBased Solution, thisbook takes readers to the next level in understanding processes and process improvement. Included with the book is an interactive macrodriven Excel tool, which allows users to electronically capture their current and future state maps. The tool also audits the maps for completeness, summarizes the metrics, and autocalculates the improvements.Improvements to this version include: Foundational content about processeswhat they are and how they vary A description of the difference between valuestream and processlevel maps New content about how to bridge the gap between your current state and your desired future state Tips for effective team formation and mapping facilitation An implementation plan for those using the mapping methodology as a standalone tool and not part of a Kaizen EventThe Excelbased tool included on the accompanying CD provides readers with a userfriendly way to electronically archive manually created maps in team settings for easier storage and distribution across your entire organization. While current and future state MBPMs are initially created during teambased activities using butcher paper and postits, the electronic maps serve as standard work documentation for the improved process, enabling training, communication, and process monitoring activities.This flexible, userfriendly tool includes: A custom toolbar that simplifies map creation and editing Automated calculation of key metrics An audit feature to prevent mapping errors The ability to simulate how improvements will impact staffing requirementsSystem Requirements: The tool is intended for use on PCs using Excel 2003 or laterit will NOT function with earlier versions of Excel, or on Macintosh computers.View a demo of the Excel tool at: www.mbpmapping.com
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