Title
Modellgesttztes Service Systems Engineering: Theorie und Technik einer systemischen Entwicklung von Dienstleistungen (Schriften ,Used
Delivery time: 8-12 business days (International)
Product Description Ralf Klein erarbeitet das ganzheitliche Konzept des modellgesttzten Service Systems Engineering zur effizienten Durchfhrung komplexer Dienstleistungsentwicklungsprojekte und bertrgt hierfr systemtheoretische Erkenntnisse , um dadurch einen umfassenden Erklrungsansatz fr das spezifische Wesen von Service Engineering Vorhaben zu finden und ein individuell anpassbares Gestaltungsinstrumentarium fr den praktischen Einsatz abzuleiten. From the Back Cover Die Entwicklung innovativer Dienstleistungen bildet einen zentralen Erfolgsfaktor fr Unternehmen aller Branchen im Hinblick auf die nachhaltige Sicherung ihrer Wettbewerbsfhigkeit. Dabei stellt die zunehmende Komplexitt kundengerechter Lsungen immer hhere Anforderungen an das Verstndnis der Gesamtzusammenhnge sowie an die eingesetzte Konstruktionsmethodik innerhalb von Entwicklungsprojekten. Ralf Klein erarbeitet das ganzheitliche Konzept des modellgesttzten Service Systems Engineering zur effizienten Durchfhrung derartig komplexer Projekte. Er bertrgt systemtheoretische Erkenntnisse auf den Kontext der Dienstleistungsentwicklung, um dadurch einen umfassenden Erklrungsansatz fr das spezifische Wesen von Service Engineering Vorhaben zu finden. Darauf aufbauend leitet er ein individuell adaptier und erweiterbares Instrumentarium ab, das die Lsung von Gestaltungsaufgaben in der Praxis untersttzt. About the Author Dr. Ralf Klein promovierte bei Prof. Dr. Dr. h.c. mult. A.W. Scheer am Institut fr Wirtschaftsinformatik im DFKI, Saarbrcken. Mittlerweile ist er als Projektmanager bei einem internationalen Finanzdienstleister ttig.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.