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If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
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Most organizations rely on complex enterprise information systems (EISs) to codify their business practices and collect, process, and analyze business data. These EISs are large, heterogeneous, distributed, constantly evolving, dynamic, longlived, and mission critical. In other words, they are a complicated system of systems. As features are added to an EIS, new technologies and components are selected and integrated. In many ways, these information systems are to an enterprise what a brain is to the higher speciesa complex, poorly understood mass upon which the organism relies for its very existence. To optimize business value, these large, complex systems must be modernizedbut where does one begin? This book uses an extensive realworld case study (based on the modernization of a thirty year old retail system) to show how modernizing legacy systems can deliver significant business value to any organization.
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