Title
MultiSkilling in the FiveStar Hotel Industry in Taiwan: The Exploratory Research of MultiSkilling on the departments of Front,Used
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
Multiskilling for frontline managers in hotels in Taiwan is the main focus of this book. The literature suggests that multiskilling addresses two industrial problems in Taiwan; the shortage of qualified workers and the high turnover rate of staff in the fivestar hotel industry. Both factors have negatively impacted on the productivity and performance of fivestar hotels in Taiwan, as a high level of service delivery cannot be sustained by inexperienced staff in accordance with a service profit chain model. In addition, as multiskilling enhances an employee's knowledge, skills and abilities, this has an effect on attitude and the attitude of an employee determines the output of service performance in relation to tasks assigned. Therefore, the aim of this book is to examine whether multiskilling exists and the beneficial factors of multiskilling for fivestar hotels in Taiwan.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.