Title
On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry,New
Delivery time: 8-12 business days (International)
Part case study, part manifesto, this groundbreaking new book by a doctor and a healthcare executive uses reallife anecdotes and the logic of lean thinking to make a convincing argument that a revolutionary new kind of healthcare lean healthcare is urgently needed and eminently doable. In On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry John Toussaint, MD, former CEO of ThedaCare, and Roger A. Gerard, PhD, its chief learning officer, candidly describe the triumphs and stumbles of a sevenyear journey to lean healthcare, an effort that continues today and that has slashed medical errors, improved patient outcomes, raised staff morale, and saved $27 million dollars in costs without layoffs. Toussaint and Gerard prove that lean healthcare does not mean less care. On the Mend shows that when care is truly redesigned around patients, waste and errors are eliminated, quality improves, costs come down, and healthcare professionals have more time to spend with patients, who get even better care.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main topic of 'On the Mend'? A: 'On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry' focuses on the need for a revolutionary approach to healthcare, specifically lean healthcare, and how it can improve patient outcomes and reduce costs.
- Q: Who are the authors of this book? A: The book is authored by John Toussaint, M.D., a former CEO of ThedaCare, and Roger A. Gerard, PhD, who served as the chief learning officer at ThedaCare.
- Q: What type of book is 'On the Mend'? A: 'On the Mend' is categorized as a nonfiction health book that combines elements of a case study and a manifesto.
- Q: What are the key features of this book? A: The key features of 'On the Mend' include real-life anecdotes, insights into lean healthcare, and discussions on improving medical care while reducing costs.
- Q: How many pages does 'On the Mend' have? A: 'On the Mend' consists of 181 pages, providing a thorough exploration of its topics.
- Q: When was 'On the Mend' published? A: 'On the Mend' was published on September 15, 2010.
- Q: What is the condition of the book? A: The book is listed as 'New,' indicating it has not been previously owned or used.
- Q: What is the binding type of the book? A: 'On the Mend' is available in hardcover binding, which adds durability and longevity.
- Q: Does this book include real-life examples? A: Yes, 'On the Mend' includes real-life anecdotes from the authors' experiences in the healthcare industry, illustrating the principles of lean healthcare.
- Q: Is 'On the Mend' suitable for healthcare professionals? A: 'On the Mend' is suitable for healthcare professionals, executives, and anyone interested in healthcare reform, as it provides valuable insights into improving patient care and operational efficiency.