Title
Operational Decisionmaking in Highhazard Organizations: Drawing a Line in the Sand,Used
Delivery time: 8-12 business days (International)
This book takes a fresh look at safety decisionmaking by documenting and examining stories told by frontline managers in three different highhazard industries: a chemical plant, a nuclear power station and an airnavigation service provider. From Piper Alpha to Deepwater Horizon, accident analysis has stressed the importance of excellent decisionmaking by those in charge out in the field. Organizations rely critically on the judgement and experience of such senior operations personnel and yet these qualities are undervalued in a business environment that emphasises documentation and measurement. Whilst operational managers are guided by rules, they also draw on their own long experience and can formulate a situationspecific line in the sand to apply the experience of the operating team to complex, realworld situations that rule writers may not have foreseen. This volume refocuses our attention on the people who make these important decisions and the organizational processes that support the best choices. Jan Hayes uses her multidisciplinary experience to draw together an account of safety decisionmaking that is both technically robust and yet accessible to academics, practitioners and regulators alike. Readers will see that the stories retold in this book provide a way for operational managers to share their knowledge, experience and expertise with each other and with us.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.