Title
Operations Management In Healthcare: Strategy And Practice,Used
Delivery time: 8-12 business days (International)
This Comprehensive, Practiceoriented Text Illustrates How Healthcare Organizations Can Gain A Competitive Edge Through Superior Operations. Underscoring The Importance Of A Strategic Perspective, The Book Describes How To Attain Excellence In The Four Competitive Priorities: Quality (Laying The Foundation For Performance), Cost, Timeliness, And Flexibility. It Stresses The Benefits Of Aligning The Entire Operations System Within The Parameters Of A Business Strategy. The Text Equips Students With A Conceptual Mental Model Of Healthcare Operations In Which All Concepts And Tools Fit Together.With A Handson Approach, The Book Clearly Demonstrates The Howtos Of Effectively Managing A Healthcare Organization. It Describes How To Negotiate The Different Perspectives Of Clinicians And Administrators By Offering A Common Platform For Building Competitive Advantage. To Bring The Cultural Context Of A Healthcare Organization To Life, The Book Engages Students With A Series Of Short Vignettes Of A Fictitious Healthcare Organization As It Strives For And Achieves The Status Of A Highly Reliable Organization. Integrated Throughout Are A Variety Of Tools With Stepbystep Instructions To Assist In Problem Solving And Process Improvements. The Book Provides Mind Maps To Link Competitive Priorities And Concepts, Quickreference Icons, Dashboards Displaying Measurement And Progress Tracking, Quantitative Techniques, And Boxed Features. Also Included Are Several Project Ideas, Team Assignments, And Creative Thinking Exercises. A Comprehensive Instructor Packet, Video Tutorials, And Other Student Resources.Key Features: Mind Maps To Connect Competitive Priorities, Concepts, And Tools Marginal Icons Throughout The Text To Indicate The Competitive Priorities Supported By The Concepts And Tools Being Discussed Provides An Extensive Tool Kit For Problem Solving And Process Improvements Emphasizes Measurement With Dashboards And Includes Supplemental Data Files For Statistical Process Control, Queuing, And Simulation Vivid Vignettes Demonstrate Human Dynamics, Organizational Challenges, And How To Apply Tools Boxed Features Address Frequently Asked Questions And Realworld Implementations Of Concepts A Comprehensive Instructor Packet, Video Tutorials, And Other Student Resources.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.