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Operations Rules: Delivering Customer Value Through Flexible Operations (Mit Press),New
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An Expert Offers A Set Of Rules That Will Help Managers Achieve Dramatic Improvements In Operations Performance.In Recent Years, Management Gurus Have Urged Businesses To Adopt Such Strategies As Justintime, Lean Manufacturing, Offshoring, And Frequent Deliveries To Retail Outlets. But Today, These Muchtouted Strategies May Be Risky. Global Financial Turmoil, Rising Labor Costs In Developing Countries, And Huge Volatility In The Price Of Oil And Other Commodities Can Disrupt A Company'S Entire Supply Chain And Threaten Its Ability To Compete. In Operations Rules, David Simchilevi Identifies The Crucial Element In A Company'S Success: The Link Between The Value It Provides Its Customers And Its Operations Strategies. And He Offers A Set Of Scientifically And Empirically Based Rules That Management Can Follow To Achieve A Quantum Leap In Operations Performance.Flexibility, Says Simchilevi, Is The Single Most Important Capability That Allows Firms To Innovate In Their Operations And Supply Chain Strategies. A Small Investment In Flexibility Can Achieve Almost All The Benefits Of Full Flexibility. And Successful Companies Do Not All Pursue The Same Strategies. Amazon And Walmart, For Example, Are Direct Competitors But Each Focuses On A Different Market Channel And Provides A Unique Customer Value Propositionamazon, Large Selection And Reliable Fulfillment; Walmart, Low Pricesthat Directly Aligns With Its Operations Strategy. Simchilevi'S Rulesregarding Such Issues As Channels, Price, Product Characteristics, Valueadded Service, Procurement Strategy, And Information Technologtransform Operations And Supply Chain Management From An Undertaking Based On Gut Feeling And Anecdotes To A Science.
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