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Outrageous!: Unforgettable Service...GuiltFree Selling,Used
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OUTRAGEOUS! Unforgettable Service ... GuiltFree SellingOutrageous customer service is taking American companies by storm. From smalltown chicken outlets to suburban furniture stores to corporate giants like Southwest Airlines, extraordinary customer service has become the key to business success.Spearheading today's hardserve, softsell message is T. Scott Gross, a confirmed believer in outrageous customer service and a wildly popular speaker on the subject. Gross believes that great service, not cutthroat selling, is what customers respond to best. And giving great service is a fun, guiltfree form of selling that anyone can learn to love even the most salesphobic clerk on the company's front line.Now Gross uncovers the secrets to delivering extraordinary customer service in Outrageous!, a new stepbystep guide to his original POS (positively outrageous service) program. Entertaining without being frivolous, instructive without becoming boring, the books shows business owners and service providers how to:** build positive wordofmouth to attract new customers ** use appealing opening lines that engage the customer ** get everyone in the organization to sell through service ** create a worldclass service culture that lasts Outrageous! is loaded with lively, reallife anecdotes of extraordinary service, each told with a contagious dose of wit and enthusiasm. In fact, Gross's storytelling abilities are as superb in print as they are in person.Great selling is a byproduct of great service. And this book delivers a surefire approach to making serious profits and having serious fun through positively outrageous service.T. SCOTT GROSS (Center Point, TX) is widely recognized in America's service industry as a customer service expert. He is a frequent and popular speaker/trainer on his original concept of 'positively outrageous service,' which has been adopted by hundreds of companies around the country, including Southwest Airlines (the customercentric success story of the airways) and Doubletree Hotels. He recently received a special award from the National Speakers Association, naming him among the top three percent of professional speakers in the United States.
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