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If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
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India is among the worlds top BPO destinations. While most discussions focus on the outsourcing of software services and the call centre phenomenon, it is virtually unknown that the country is also the global hub for outsourced book publishing services. Trends show that Indias capabilities for serving academic, scientific and technical publishers are the most highly developed. But outsourcing is about much more than cutting costs, or improving service and quality. As overseas clients and Indian suppliers discover, the service relation is ultimately a social one. Both parties bring to it their cultural constitution, their desire for control or a degree of creative freedom, their differing perceptions about the outsourced work, their sense of their own worth, and sometimes, their personal prejudices. With certain academic publishers in the UK and publishing services vendors in India as its field of study, and combining academic theory with empirical findings, this book explores the attitudes and assumptions that could make or break the service relation.
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This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
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⚠️ California Proposition 65 Warning: Some products sold on this website may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.
