Title
Outsourcing Publishing Services to India: A Social Investigation of the Service Relation,Used
Delivery time: 8-12 business days (International)
India is among the worlds top BPO destinations. While most discussions focus on the outsourcing of software services and the call centre phenomenon, it is virtually unknown that the country is also the global hub for outsourced book publishing services. Trends show that Indias capabilities for serving academic, scientific and technical publishers are the most highly developed. But outsourcing is about much more than cutting costs, or improving service and quality. As overseas clients and Indian suppliers discover, the service relation is ultimately a social one. Both parties bring to it their cultural constitution, their desire for control or a degree of creative freedom, their differing perceptions about the outsourced work, their sense of their own worth, and sometimes, their personal prejudices. With certain academic publishers in the UK and publishing services vendors in India as its field of study, and combining academic theory with empirical findings, this book explores the attitudes and assumptions that could make or break the service relation.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.