Title
Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!,Used
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
"Ive always said that education without execution is just entertainment and Lior illustrates this beautifully in his book. It is important to learn HOW to implement a successful Customer focus strategy and you need knowledge and process to do it well. Read this book and learn."Tim Sanders, Author of "Love is The Killer App""Lior brings original thought to the world of business, ideas drawn from reality, based on solid observations with the clear objective of helping people make money. Read this and profit."Jerry Vass, Author of "Soft Selling in A Hard World" and President Vass Consulting"You might not like this book. It's not filled with easy shortcuts and feelgood platitudes. BUT, when you're ready to walk the walk and not just talk the talk) about treating your customers right and growing your business, Lior's book is a fine place to start down that rarelyfollowed, very profitable path."Seth Godin Author, Purple Cow & Free Prize Inside"Lior Arussy is a true customer advocate. This book is a mustread for anyone who knows that the only sustainable competitive advantage is to create a unique and meaningful customer experience."Ginger Conlon, EditorinChief, CRM magazineAccording to Strativity's 2003 CEM global study, 45% of executives surveyed do not believe they deserve the customers loyalty. Following a decade of customercentric books, the market is in a state of crises with over 50% customer focused projects fail. Passionate and Profitable is a new book that takes a critical look at the state of the companies commitment to customers and exposes the fatal mistakes companies make and the lip service they pay to their customers.Full of examples and statistics, Passionate and Profitable argues that customer strategies success depends on making serious tough choices and not cosmetic works. It is those tough trade offs that will help companies unleash their passion for customers and in return, increase their profitability and sales.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.