Title
Perception of the Performance of the Telecom Operators: Assessing Customer's Perception of the Performance of the Telecommunicat,Used
Delivery time: 8-12 business days (International)
The problem of this study is propelled by the need to assess and grade the performance of the telecommunication operators in Ghana with the focus in Kumasi. There have always been hopes that the performance of the telecommunication operators will meet expectations. However, since 2006, there have been many complaints from Customers about their performance notably with regard to MTN and Ghana Telecom now called Vodafone. A statement released by the NCA in Ghana profusely lamented that, in spite of the appreciable growth and expansion recorded in the industry, the quality of service is anything but good (Nimako & Azumah, 2009). These events have provoked the study of this problem with an objective and quantitative manner tool such as the Analytic Network Process (ANP). Applications of ANP to assess the performance of Telecommunication Operators in Ghana have not been reported yet, so this research tries to fill that gap in literature.
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We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
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To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.