Title
Personalising public services: Understanding the personalisation narrative,Used
Delivery time: 8-12 business days (International)
Product Description Personalisation the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wideranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields. Review 'Needham's policy narrative thesis is a welcome and persuasive critique of the manner in which policies are formed and implemented.' British Politics and Policy at LSE blog Review 'Catherine Needham is one of the leading researchers into the personalisation agenda across diverse areas of the welfare state. This book is well researched, well written, accessible and highly topical it's essential reading for anyone interesting in the reform of public services.' Jon Glasby, Professor of Health and Social Care, University of Birmingham About the Author Catherine Needham is Professor of Public Policy and Public Management in the Health Services Management Centre, University of Birmingham. Her research focuses on new approaches to public service workforce development, as well as social care and policy innovation.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.