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Why hasn't Total Quality Management (TQM) worked as well in the United States as it has in other countries? In the US employees seem to prefer recognition of individual achievement over recognition of the work team. Could the North American cultural emphasis on the individual be a crucial factor?This book demonstrates that the recent participatory management failures are the result of a lack of appreciation for the cultural role of rugged individualism, and offers an alternative, personcentred leadership which puts the individual at the very centre of the management approach. The author presents effective, psychologybased, personcentred management techniques through the use of examples and cases, many of them drawn fro
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