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Positively Outrageous Service: How To Delight And Astound Your Customers And Win Them For Life,Used
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In Today'S Tough Economy, Cutting Prices And Providing Good Service Aren'T Enough. To Be Truly Successful, Innovative Businesspeople Must Learn The Art Of Positively Outrageous Service (Pos)Doing The Unexpected Unexpectedly And Giving The Customer More Than He Or She Could Hope For.Pos Put Customer Service Guru T. Scott Gross On The Map In The Early 1990S. For The First Time In More Than Ten Years, He Brings These Concepts Into The 21St Century With The Second Edition Of Positively Outrageous Service. He Examines What'S Wrong In The Service Industry Today And How To Turn Those Negatives Into Pos. In His Signature, Slightly Irreverent, But Always Insightful Style, He Shows Managers At Every Level Of The Service Industry How To:Follow The Four Key Principles Of Promotions To Build A Customer Base, Have Fun, Get People To Your Store, Get People Involved With Your Product,And Do Something Good For Others. Hire The Right People And Show Them The Fundamentals Of Pos. Energize And Obtain The Most Creativity Out Of Employees. Win Over Customers When Mistakes Happen, No Matter Who Is At Fault.Pos Is Not Just A Way Of Doing Business, According To Gross, It'S Also A State Of Mind And The Key To Success In The 21St Century. T. Scott Gross Is A Consumer Advocate Whose Client Roster For Consulting, Training, And Speaking Reads Like A Who'S Who Of The Fortune 500. Countless Businesses, Including Southwest Airlines, Fedex, Mcdonald'S, Sears, And Walmart, Have Asked Him To Motivate The Troops At Sales Meetings And Conferences Worldwide.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does this book have? A: This book has two hundred twenty-four pages. It provides a substantial amount of content on customer service strategies.
- Q: What is the binding type of this book? A: The binding type of this book is paperback. This makes it lightweight and portable for easy reading.
- Q: What are the dimensions of this book? A: The dimensions of this book are six inches in length, zero point six inches in width, and nine point zero two inches in height. These measurements make it convenient for storage and handling.
- Q: What is the main theme of this book? A: The main theme of this book is enhancing customer service through unexpected, delightful experiences. It focuses on innovative strategies for retaining customers.
- Q: Who is the author of this book? A: The author of this book is T. Scott Gross. He is known for his expertise in customer service and business consulting.
- Q: Is this book suitable for beginners in customer service? A: Yes, this book is suitable for beginners in customer service. It provides foundational principles that can benefit anyone new to the field.
- Q: What kind of reader would benefit from this book? A: Managers and employees in the service industry would benefit from this book. It offers actionable insights for improving customer interactions.
- Q: How can I apply the principles from this book? A: You can apply the principles by implementing the four key promotions discussed. These strategies help in building customer loyalty and engagement.
- Q: Are there any safety considerations for this book? A: There are no specific safety considerations for this book. It is a standard paperback and poses no hazards.
- Q: What should I do if the book arrives damaged? A: If the book arrives damaged, you should contact the seller for a return or replacement. Most sellers have policies in place for damaged items.
- Q: Can I return this book if I'm not satisfied? A: Yes, you can return this book if you are not satisfied. Please check the seller's return policy for specific terms and conditions.
- Q: Is there a warranty on this book? A: No, there is no warranty on this book. Books typically don’t come with warranties, but returns may be possible.
- Q: How should I store this book? A: You should store this book in a cool, dry place. Keeping it upright on a shelf will help maintain its condition.
- Q: What if I have trouble understanding the concepts in the book? A: If you have trouble understanding the concepts, consider discussing them with peers or seeking additional resources. Online forums and study groups can also be helpful.
- Q: Does this book include real-world examples? A: Yes, this book includes real-world examples. T. Scott Gross uses case studies from various companies to illustrate the principles of outstanding customer service.