Title
Positively Outrageous Service: How To Delight And Astound Your Customers And Win Them For Life,Used
Delivery time: 8-12 business days (International)
In Today'S Tough Economy, Cutting Prices And Providing Good Service Aren'T Enough. To Be Truly Successful, Innovative Businesspeople Must Learn The Art Of Positively Outrageous Service (Pos)Doing The Unexpected Unexpectedly And Giving The Customer More Than He Or She Could Hope For.Pos Put Customer Service Guru T. Scott Gross On The Map In The Early 1990S. For The First Time In More Than Ten Years, He Brings These Concepts Into The 21St Century With The Second Edition Of Positively Outrageous Service. He Examines What'S Wrong In The Service Industry Today And How To Turn Those Negatives Into Pos. In His Signature, Slightly Irreverent, But Always Insightful Style, He Shows Managers At Every Level Of The Service Industry How To:Follow The Four Key Principles Of Promotions To Build A Customer Base, Have Fun, Get People To Your Store, Get People Involved With Your Product,And Do Something Good For Others. Hire The Right People And Show Them The Fundamentals Of Pos. Energize And Obtain The Most Creativity Out Of Employees. Win Over Customers When Mistakes Happen, No Matter Who Is At Fault.Pos Is Not Just A Way Of Doing Business, According To Gross, It'S Also A State Of Mind And The Key To Success In The 21St Century. T. Scott Gross Is A Consumer Advocate Whose Client Roster For Consulting, Training, And Speaking Reads Like A Who'S Who Of The Fortune 500. Countless Businesses, Including Southwest Airlines, Fedex, Mcdonald'S, Sears, And Walmart, Have Asked Him To Motivate The Troops At Sales Meetings And Conferences Worldwide.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.