Title
Powerful Phrases For Effective Customer Service: Over 700 Readytouse Phrases And Scripts That Really Get Results-used
Delivery time: 8-12 business days (International)
Dealing With Customers Isn'T Easy, They Aren'T Always Right Or Even Pleasant. Business Author Rene Evenson Ensures Youll Always Have The Right Words To Defuse Tense Interactions.Practical And Insightful, This Book Ensures Youll Never Again Be At A Loss For What To Say To Customers.In Powerful Phrases For Effective Customer Service, She Covers 30 Challenging Customer Behaviors And 20 Common Employeecaused Negative Encounters To Teach You: How To Assess Circumstances, Choose One Of Many Appropriate Responses, And Confidently And Consistently Deliver Customer Satisfaction.Helpful Sample Scenarios And Tangible Instructions Bring The Phrases To Life, While Detailed Explanations Bolster Your Confidence So That Youll Have The Right Words As Tools At Your Disposal And The Skills To Deliver Those Words Effectively.By Incorporating Language That Communicates Welcome, Courtesy, Rapport, Enthusiasm, Assurance, Regret, Empathy, And Appreciation, Youll Not Only Be Capable Of Overcoming Obstaclesyoull Strengthen All Facets Of Your Customer Service.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'Powerful Phrases for Effective Customer Service'? A: The book focuses on providing over 700 ready-to-use phrases and scripts to help professionals handle challenging customer interactions and improve customer satisfaction.
- Q: How many pages does the book have? A: The book contains 304 pages of practical guidance and strategies.
- Q: Who is the author of this book? A: The author of the book is Renée Evenson, a business author specializing in customer service and communication.
- Q: When was 'Powerful Phrases for Effective Customer Service' published? A: The book was published on September 12, 2012.
- Q: What type of binding does this book have? A: This book is available in paperback binding.
- Q: What are some key topics covered in the book? A: The book covers 30 challenging customer behaviors and 20 common employee-caused negative encounters, offering strategies for effective communication.
- Q: Is this book suitable for new employees in customer service? A: Yes, the book is suitable for both new and experienced employees, providing valuable phrases and techniques for handling customer interactions effectively.
- Q: Can I find sample scenarios in the book? A: Yes, the book includes helpful sample scenarios that illustrate how to apply the phrases in real customer service situations.
- Q: What is the edition of this book? A: This is the First Edition of 'Powerful Phrases for Effective Customer Service'.
- Q: Is the book appropriate for various industries? A: Yes, the strategies and phrases in the book can be applied across various industries where customer service is essential.