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Library and information professionals are increasingly called upon to justify budgets, services, programs sometimes even our very existence. This very practical and clear guide offers stepbystep guidance for using traditional research methods to help improve, validate, and ultimately advance the daytoday work and purpose of libraries. Beck and Manuel's straightforward and understandable approach shows how different methodologies focus groups, usability tests, action research, transaction analysis, bibliometrics can be used to evaluate and enhance library functions, including: Reference interviews; Collection and resource evaluation; Programming; Workflow, and Web site design and usage and more. Each chapter outlines a particular methodology s process, including: selecting the research topic, formulating questions, defining the population, gathering data, interpreting evidence, and telling the story. Specific advice for navigating legal and ethical concerns, avoiding incorrect inferences, overcoming communication obstacles, and working with institutional review boards is also included. This is an easytouse guide for practitioners and an essential introduction for library school students.
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