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t last, a simple, wellwritten survey of process redesign that will help you transform your organization into a worldclass competitor. Author Dan Madison explains the evolution of work management styles, from traditional to processfocused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical tenstep redesign methodology. Thirtyeight design principles allow readers to customfit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss crossdepartment process management and using computer simulation in redesign, respectively. Inside you?ll find detailed, illustrated discussions about:* The importance of process* Process mapping* Key stakeholders? roles and responsibilities* The tenstep process redesign methodology* Process improvement and creating the process team* The four lenses of analysis* Customer report cards, benchmarking, and best practices* Process redesign case studies* Design principles for process redesign* Barriers to process redesign* Becoming a processfocused organization* Building crossdepartment process management* Using information technology in process management
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
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