Title
Process Mapping, Process Improvement and Process Management: A Practical Guide to Enhancing Work Flow and Information Flow,Used
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
t last, a simple, wellwritten survey of process redesign that will help you transform your organization into a worldclass competitor. Author Dan Madison explains the evolution of work management styles, from traditional to processfocused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical tenstep redesign methodology. Thirtyeight design principles allow readers to customfit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss crossdepartment process management and using computer simulation in redesign, respectively. Inside you?ll find detailed, illustrated discussions about:* The importance of process* Process mapping* Key stakeholders? roles and responsibilities* The tenstep process redesign methodology* Process improvement and creating the process team* The four lenses of analysis* Customer report cards, benchmarking, and best practices* Process redesign case studies* Design principles for process redesign* Barriers to process redesign* Becoming a processfocused organization* Building crossdepartment process management* Using information technology in process management
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.