Title
Procuring Complex Performance: Studies of Innovation in ProductService Management (Routledge Studies in Business Organizations ,Used
Delivery time: 8-12 business days (International)
This book examines the management of Procuring Complex Performance (PCP) in largescale programmes that includes the downstream support phase in sectors such as construction, healthcare, transport, aerospace, marine and defence. It brings together a series of edited chapters to explain why the traditional combination of linear project management and highly detailed contracts are now unsuited to the dynamics of emerging customer requirements based on performance and outcome. Working with leading business professors across the UK and Europe, Caldwell and Howard present the case for why largescale programmes of world class organizations often represent a shifting frontier between the boundaries of publicprivate provision and silos of operations expertise. Adopting a procurement perspective, the authors explain how complex performance means not just coping with the dynamics of buyersupplier relationships, but incorporates the shift from production orientation towards availability of bundled services such as maintenance and upgrade delivered over extended, often multidecade timeframes.The strength of PCP is its empirical casebased support for new business models based on throughlife management, availability contracting and service support which challenge simplistic notions of dyadic, hierarchical relationships and transfer of risk to the supply base. This unique publication is essential reading for scholars and practitioners seeking to understand the context of innovation and supply as a coordinated and integrated approach to managing and procuring complex performance.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Frequently Asked Questions
- Q: What is the main focus of the book 'Procuring Complex Performance'? A: The book examines the management of Procuring Complex Performance (PCP) in large-scale programs across various sectors, emphasizing the need for new business models that adapt to changing customer requirements.
- Q: Who are the authors of this book? A: The book is authored by Nigel Caldwell and Howard, who are leading business professors from the UK and Europe.
- Q: What topics does the book cover? A: It covers topics such as innovation in product-service management, procurement perspectives, and the dynamics of buyer-supplier relationships in complex performance scenarios.
- Q: Is this book suitable for practitioners or only academics? A: This book is essential reading for both scholars and practitioners interested in understanding integrated approaches to managing and procuring complex performance.
- Q: What is the format of the book? A: The book is available in hardcover format and consists of 272 pages.
- Q: When was 'Procuring Complex Performance' published? A: The book was published on August 12, 2010.
- Q: What condition is the book in? A: The book is listed as a new item.
- Q: Does the book include case studies? A: Yes, the book features empirical case-based support that illustrates new business models and practices in managing complex performance.
- Q: What industries does the book focus on? A: The book discusses various industries, including construction, healthcare, transport, aerospace, marine, and defense.
- Q: How does the book address procurement perspectives? A: It explains how complex performance necessitates a shift from traditional production orientation to a focus on bundled services like maintenance and upgrades over extended periods.