Title
Quality and Performance Excellence in Higher Education: Baldrige on Campus,New
Delivery time: 8-12 business days (International)
American higher education is currently facing many serious challenges, from providing access to a growing number of students, to keeping college affordable, to the effective deployment of technology in teaching to fostering economic growth and workforce development. In Quality and Performance Excellence in Higher Education, the authors adopt the Malcolm Baldrige education criteria for performance excellence to identify key elements in practicing continuous quality improvement in higher education: open communication channels, honest selfassessment, effective leadership, employee development, and the appropriate allocation of resources.Investment in higher education plays a crucial role in the future prosperity of America. To illustrate this point, the authors present case studies from six diverse institutions that embody the core values and concepts of the Baldrige framework: Leadership from senior institutional leaders Strategic planning to meet key objectives Focus on the students, stakeholders, and market Measurement, analysis, and knowledge management Faculty and staff performance as a result of institutional support and training Process management in support of the learning environment Organizational performance resultsThis book will appeal to academic administrators at all levels and at all types of institutions who are interested in applying a systematic approach to leadership, quality improvement, and change management within their institutions.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.