Title
Quality Makes Money,Used
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
This book describes a pragmatic set of steps which make it possible for an organization of any type to engage every person on their payroll in the continual effort to improve everything the company does. The authors' intention is to reenergize the Quality Revolution in the United States by giving organizations a realistic option for tapping into the talent already on their payrolls. The book presents not only logical theory but also a reallife, fullscale success story as a model. Paying heed to its lessons can enable organizations of all types to improve whatever it is they do and see a positive impact on the bottom line. The focus of the book is on the Complete Quality Process (CQP), which takes into account not only the tools available to analyze, institute, measure, and record quality practices, but also the environment in which these tools are consistently and enthusiastically applied. CQP contrasts sharply with efforts which address only one specific portion of the total range of quality challenges and none of which come close to involving (in the sense of asking for ideas and input and sharing decisionmaking capabilities) 100% of the people on the payroll. Benefits: The methodology allows for and encourages the appropriate use of any quality tool while underscoring the importance of having the will to use those tools. Contents: Introduction Chapter 1: A Complete Quality Process Chapter 2: The Economic Case for Quality Chapter 3: Active Commitment at the Top Chapter 4: Leading with Confidence Chapter 5: The Ins and the Outs of Participation Chapter 6: Investing in the Future Chapter 7: Progress and Possibilities Chapter 8: Celebrate Good Times! Chapter 9: As I Was Saying Chapter 10: Now What?
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.