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Quality Management (2nd Edition),Used
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Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to companies competing in today's global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the size of the book? A: The book measures seven point six inches in length, one inch in width, and nine point twenty-one inches in height. It's designed to be portable while offering comprehensive content.
- Q: How many pages does this book contain? A: This book contains five hundred ninety-two pages. It provides in-depth coverage of quality management topics.
- Q: What type of binding does this book have? A: This book features hardcover binding. This ensures durability and long-lasting use.
- Q: Who is the author of Quality Management (2nd Edition)? A: The author is Donna C. S. Summers. She is known for her expertise in quality management.
- Q: Is this book suitable for beginners in quality management? A: Yes, this book is suitable for beginners. It covers fundamental concepts and practices in quality management.
- Q: What topics are covered in this book? A: The book covers topics such as Six Sigma, lean manufacturing, ISO 9000, and supply chain management. These are essential for understanding quality management.
- Q: How can I apply the concepts from this book in my organization? A: You can apply the concepts by implementing quality management frameworks like Six Sigma and lean practices. These strategies improve efficiency and effectiveness in operations.
- Q: Is there a specific reading level for this book? A: This book is suitable for college students and professionals. It is designed for individuals interested in advancing their knowledge in quality management.
- Q: How should I store this book to keep it in good condition? A: Store the book in a cool, dry place away from direct sunlight. This will help preserve its binding and pages.
- Q: Can I return this book if I am not satisfied? A: Yes, you can return this book if you are not satisfied. Check the retailer's return policy for specific details.
- Q: What if the book arrives damaged? A: If the book arrives damaged, contact customer service immediately. They will guide you on how to initiate a return or exchange.
- Q: Is there a warranty for this book? A: No, books typically do not come with a warranty. However, you can return it if it arrives in poor condition.
- Q: How do I clean the book if it gets dirty? A: To clean the book, gently wipe the cover with a soft, dry cloth. Avoid using water or cleaning products.
- Q: Are there any prerequisites for understanding this book? A: No specific prerequisites are required. A general understanding of business concepts is helpful but not essential.
- Q: Is this edition updated with the latest trends in quality management? A: Yes, this edition includes updated chapters on lean and Six Sigma. It reflects the latest trends in quality management practices.