Title
Quality Management (2nd Edition),Used
Delivery time: 8-12 business days (International)
Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to companies competing in today's global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'Quality Management (2nd Edition)'? A: 'Quality Management (2nd Edition)' focuses on the evolution of quality management from merely managing quality to improving the overall management processes across various organizational functions, including customer service and supply chain management.
- Q: Who is the author of the book? A: The book is authored by Donna C. S. Summers.
- Q: What topics are covered in this edition? A: This edition covers important topics such as lean management, Six Sigma, ISO 9000, and supply chain management, providing insights into current trends in quality management.
- Q: Is this book suitable for students? A: Yes, the book is designed for students to help them understand the principles of creating and sustaining organizational effectiveness in various industries.
- Q: What is the format of the book? A: 'Quality Management (2nd Edition)' is available in a hardcover format.
- Q: How many pages are in the book? A: The book contains 592 pages.
- Q: When was the book published? A: 'Quality Management (2nd Edition)' was published on April 26, 2008.
- Q: What condition is the book in? A: The book is in new condition.
- Q: Does the book include updated chapters? A: Yes, the book includes new or updated chapters that address contemporary quality management practices.
- Q: What category does this book belong to? A: This book falls under the category of Total Quality Management.