Raising The Bar On Service Excellence: The Health Care Leader'S Guide To Putting Passion Into Practice,New

Raising The Bar On Service Excellence: The Health Care Leader'S Guide To Putting Passion Into Practice,New

In Stock
SKU: DADAX0975473344
UPC: 9780975473344
Brand: Brand: Golden Lamp Pr.
Condition: New
$32.91
Quantity
Add to wishlist
Add to compare

Sold by Ergodebooks, an authorized reseller.

Returns accepted within 30 days | support@ergodebooks.com

Verified
Shipping Information
  • Free Standard Shipping — United States only
  • Processing Time: 1–3 business days
  • Estimated Delivery: 3–5 business days after dispatch
  • Double-boxed, fully insured & discreetly packaged
  • Tracking number sent via email once dispatched
  • Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund

Returns accepted within 30 days of delivery.

Damaged or Defective Item

Free return shipping + replacement or full refund

Wrong Item Received

Free return shipping + replacement or full refund

Change of Mind

Return shipping at customer's expense · 25% restocking fee applies

All returns require a Return Authorization (RA) number before sending.

To initiate a return, contact us:

support@ergodebooks.com +1 (281) 738-1050
View Full Return & Refund Policy
Payment Option
Payment Methods

Help

If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.

Customer service

All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com

Sale & Press

If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com

A Pragmatic Approach To Health Care Leadership Designed To Enhance Organizational Culture And Improve Customer Service. Once Again, Author And Consultant Kristin Baird (Customer Service In Health Care, A Grassroots Approach To Creating A Culture Of Service Excellence, Jossey Bass, 2000) Delivers A Hardhitting Message For Health Care Leaders To Step Up And Lead For Excellence. Leaders At All Levels Will Benefit From The Practical Wisdom Here. Through Stories, Interviews And Action Steps, Baird Encourages Leaders To Continue Raising The Bar For The Good Of Our Patients, Physicians And Employees. Features A Foreword Written By Quint Studer.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

Recently Viewed