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Reading and Writing in the Global Workplace: Gender, Literacy, and Outsourcing in Ghana,New
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Reading and Writing in the Global Workplace: Gender, Literacy, and Outsourcing in Ghana by Beatrice Quarshie Smithexplores the conditions that underlie the outsourcing of US dataprocessing work in Ghana. Here Beatrice Quarshie Smith describes the convergence and interplay of at least four different socioeconomic forces: (1) the digital and satellite technology enabling virtual environments for global outsourced dataprocessing; (2) the historical development of Ghana as a politicallystable Anglophone society with a relatively strong tradition of public education; (3) the neoliberal economic restructuring policies advanced by the World Bank and the International Monetary Fund; and (4) the ready availability of women seeking to enter the formal wage economy either to seek independence from their roles within traditional families, or in order to support their families. The authors comparative study of two distinctly different workplaces reveals significant insights about problems of organizational hierarchy and managementemployee relations in the crosscultural environments of outsourced business and IT process work. Through extensive interviews, the book sheds light on the educational backgrounds, daytoday struggles, fears, and aspirations of the workers. Quarshie Smith develops this multifaceted analysis with keen insights into the representational limitations and ethical responsibilities of the researcher. This pioneering study about outsourced dataprocessing work in West Africa opens up a new area for research and offers a fresh perspective from which to consider outsourcing in other regions of the globe.
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