Title
Root Cause Analysis: Improving Performance for BottomLine Results, Fourth Edition,Used
Delivery time: 8-12 business days (International)
What is RCA? It seems like such an easy question to answer, yet from novices to veterans and practitioners to providers, no one seems to have come to agreement or consensus on an acceptable definition for the industry. Now in its fourth edition, Root Cause Analysis: Improving Performance for BottomLine Results discusses why it is so hard to get such consensus and why various providers are reluctant for that to happen.See whats new in the Fourth Edition:Human Error Reduction Techniques (HERT) new chapter Failure Scene Investigation (FSI) Disciplined Evidence Gathering Categorical versus CauseandEffect RCA Tools Analysis Tools Review The Germination of a Failure Constructing a Logic Tree Introduction of PROACTOnDemandSM The Advantages of SoftwareasaService (SaaS) The Pros and Cons of RCA Templates Three New Client Case HistoriesThe authors discuss evidence collection and strategy, failure scene investigation techniques, the human element, and the contribution of human performance and human factors to poor decision making. They clarify definitions that can be considered ambiguous and underscore the distinctions between applying PROACT manually using a paperbased system versus using an automated software tool.Written by practitioners for practitioners, the book outlines an entire RCA system which involves a cultural paradigm change about how failure is perceived and acted upon in an organization. The authors trademark, downtoearth style provides a stepbystep action plan for how to construct and implement a root cause analysis system that can be applied to any industry. Read MRI Safety 10 Years Later, coauthored by Robert Latino.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.