Title
Safety at the Sharp End: A Guide to NonTechnical Skills,Used
Delivery time: 8-12 business days (International)
Many 21st century operations are characterised by teams of workers dealing with significant risks and complex technology, in competitive, commerciallydriven environments. Informed managers in such sectors have realised the necessity of understanding the human dimension to their operations if they hope to improve production and safety performance. While organisational safety culture is a key determinant of workplace safety, it is also essential to focus on the nontechnical skills of the system operators based at the 'sharp end' of the organisation. These skills are the cognitive and social skills required for efficient and safe operations, often termed Crew Resource Management (CRM) skills. In industries such as civil aviation, it has long been appreciated that the majority of accidents could have been prevented if better nontechnical skills had been demonstrated by personnel operating and maintaining the system. As a result, the aviation industry has pioneered the development of CRM training. Many other organisations are now introducing nontechnical skills training, most notably within the healthcare sector. Safety at the Sharp End is a general guide to the theory and practice of nontechnical skills for safety. It covers the identification, training and evaluation of nontechnical skills and has been written for use by individuals who are studying or training these skills on CRM and other safety or human factors courses. The material is also suitable for undergraduate and postexperience students studying human factors or industrial safety programmes.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is the main focus of 'Safety at the Sharp End'? A: 'Safety at the Sharp End' primarily focuses on the importance of non-technical skills in managing safety and efficiency in high-risk operations. It emphasizes Crew Resource Management (CRM) skills essential for personnel operating in complex environments.
- Q: Who is the author of this book? A: The book is authored by Paul O'Connor, who provides insights into the theory and practice of non-technical skills for safety.
- Q: What industries can benefit from the concepts in this book? A: Industries such as aviation, healthcare, and other sectors dealing with significant risks and complex technology can greatly benefit from the concepts discussed in this book.
- Q: How many pages does the book have? A: 'Safety at the Sharp End' contains a total of 336 pages, providing an in-depth exploration of non-technical skills.
- Q: Is this book suitable for students? A: Yes, the book is suitable for undergraduate and post-experience students studying human factors or industrial safety programs, as well as those enrolled in CRM and safety training courses.
- Q: When was 'Safety at the Sharp End' published? A: The book was published on August 28, 2013, and was released in a new edition on January 30, 2016.
- Q: What kind of training does the book discuss? A: 'Safety at the Sharp End' discusses the identification, training, and evaluation of non-technical skills, such as cognitive and social skills, vital for safe operations.
- Q: What is the binding type of this book? A: The book is available in a paperback binding, making it accessible and easy to handle for readers.
- Q: Is there a focus on safety culture in the book? A: Yes, the book highlights the importance of organizational safety culture as a key determinant of workplace safety, alongside the emphasis on non-technical skills.
- Q: Can this book help improve workplace safety? A: Yes, by understanding and implementing the non-technical skills discussed in the book, organizations can improve their workplace safety and production performance.