Title
Sales Force Management: Leadership, Innovation, Technology,Used
Delivery time: 8-12 business days (International)
In this latest edition of Sales Force Management, Mark Johnston and Greg Marshall continue to build on the tradition of excellence established by Churchill, Ford, and Walker, increasing the books reputation globally as the leading textbook in the field. The authors have strengthened the focus on managing the modern tools of selling, such as customer relationship management (CRM), social media and technologyenabled selling, and sales analytics. Its a contemporary classic, fully updated for modern sales management practice.Pedagogical features include:Engaging breakout questions designed to spark lively discussionLeadership challenge assignments and minicases to help students understand and apply the principles they have learned in the classroomLeadership, Innovation, and Technology boxes that simulate realworld challenges faced by salespeople and their managersNew Ethical Moment boxes in each chapter put students on the firing line of making ethical choices in salesRole Plays that enable students to learn by doingA selection of comprehensive sales management cases on the companion websiteA companion website features an instructors manual, PowerPoints, and other tools to provide additional support for students and instructors.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Frequently Asked Questions
- Q: What topics are covered in 'Sales Force Management: Leadership, Innovation, Technology'? A: The book covers essential topics in sales force management, including customer relationship management (CRM), social media, technology-enabled selling, and sales analytics.
- Q: Who are the authors of this textbook? A: The textbook is authored by Mark Johnston and Greg Marshall, who continue the legacy of previous editions by Churchill, Ford, and Walker.
- Q: What are the key pedagogical features of the book? A: Key features include engaging breakout questions, leadership challenge assignments, mini-cases, Leadership, Innovation, and Technology boxes, Ethical Moment boxes, role plays, and comprehensive sales management cases available on the companion website.
- Q: Is this edition of the book updated for modern practices? A: Yes, this 12th edition is fully updated to reflect contemporary sales management practices.
- Q: What is the format and condition of the book? A: The book is available in paperback format and is in new condition.
- Q: How many pages does the textbook have? A: The textbook contains a total of 494 pages.
- Q: When was 'Sales Force Management' published? A: The book was published on May 5, 2016.
- Q: Is there a companion website for this textbook? A: Yes, the companion website offers an instructor’s manual, PowerPoints, and additional resources for both students and instructors.
- Q: What are some of the ethical considerations addressed in the book? A: The book includes Ethical Moment boxes in each chapter that challenge students to make ethical choices relevant to sales situations.
- Q: Can this book be used for self-study? A: Yes, the engaging features and role plays make it suitable for self-study as well as classroom use.