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Extending the scenario method beyond interface design, this important book shows developers how to design more effective systems by soliciting, analyzing, and elaborating stories from endusers Contributions from leading industry consultants and opinionmakers present a range of scenario techniques, from the light, sketchy, and agile to the careful and systematic Includes realworld case studies from Philips, DaimlerChrysler, and Nokia, and covers systems ranging from custom software to embedded hardwaresoftware systems
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