Title
Service Design for Six Sigma: A Roadmap for Excellence,Used
Delivery time: 8-12 business days (International)
A roadmap to consistent, highquality service for any organizationA service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process.This book introduces Design for Six Sigma (DFSS), an easytomaster, yet highly effective datadriven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term 'a whole quality business,' one that takes a proactive stance and gets things right the first time. Not only does the whole quality business produce a highquality product and offer highquality services, but it also operates at lower cost and higher efficiency, throughout the entire life cycle, than its competitors because all the links in the supply chain are optimized.Following a detailed overview that sets forth the basic premise and key concepts of service DFSS, the authors offer all the information and tools needed to take advantage of service DFSS within their own organizations, including:* Clear and indepth coverage of the philosophical, organizational, and technical aspects of service DFSS* Stepbystep roadmap of the entire service DFSS deployment and execution process* Full discussions of all the key methods involved in service DFSS, including axiomatic design, design for X, the theory of inventive problem solving (TRIZ), transfer function, design scorecards, and Taguchi's method* Practical, illustrative examples that demonstrate how the theory is put into practice* Assistance in developing the necessary skills in applying DFSS in organizational settingsProblems and their solutions are provided at the end of each chapter to help readers grasp the key concepts they need to move forward in the text. Acclaro DFSS Light(r), a Javabased software package that implements axiomatic design processes discussed in Chapter Eight, is available for download from an accompanying Wiley ftp site. Acclaro DFSS Light(r) is a software product of Axiomatic Design Solutions, Inc.This book is ideal as a reference to service DFSS for corporate executives, quality control managers, and process engineers, or as a complete training manual for DFSS teams. It is also a superior textbook for graduate students in management, operations, and quality assurance.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Frequently Asked Questions
- Q: What is the main focus of 'Service Design for Six Sigma'? A: The main focus of 'Service Design for Six Sigma' is to introduce Design for Six Sigma (DFSS) within service processes to enhance quality, efficiency, and customer satisfaction.
- Q: Who is the target audience for this book? A: This book is designed for corporate executives, quality control managers, process engineers, and graduate students in management, operations, and quality assurance.
- Q: What are the key topics covered in the book? A: Key topics include the philosophical, organizational, and technical aspects of service DFSS, along with methods such as axiomatic design, TRIZ, and Taguchi's method.
- Q: Does the book provide practical examples? A: Yes, the book includes practical, illustrative examples that demonstrate how the concepts of service DFSS are applied in real-world scenarios.
- Q: Are there any tools or software included with the book? A: The book mentions Acclaro DFSS Light, a Java-based software package that implements axiomatic design processes discussed, which is available for download from a Wiley ftp site.
- Q: What is the length of the book? A: The book contains 448 pages.
- Q: What is the publication date of this book? A: The book was published on July 7, 2005.
- Q: What type of binding does this book have? A: This book is available in hardcover binding.
- Q: Is this book suitable for beginners in service DFSS? A: Yes, the book is structured to assist readers in developing skills in applying DFSS, making it suitable for both beginners and advanced learners.
- Q: Does the book include problem-solving exercises? A: Yes, problems and solutions are provided at the end of each chapter to help readers understand and apply key concepts.