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Service Design for Six Sigma: A Roadmap for Excellence,Used
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A roadmap to consistent, highquality service for any organizationA service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process.This book introduces Design for Six Sigma (DFSS), an easytomaster, yet highly effective datadriven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term 'a whole quality business,' one that takes a proactive stance and gets things right the first time. Not only does the whole quality business produce a highquality product and offer highquality services, but it also operates at lower cost and higher efficiency, throughout the entire life cycle, than its competitors because all the links in the supply chain are optimized.Following a detailed overview that sets forth the basic premise and key concepts of service DFSS, the authors offer all the information and tools needed to take advantage of service DFSS within their own organizations, including:* Clear and indepth coverage of the philosophical, organizational, and technical aspects of service DFSS* Stepbystep roadmap of the entire service DFSS deployment and execution process* Full discussions of all the key methods involved in service DFSS, including axiomatic design, design for X, the theory of inventive problem solving (TRIZ), transfer function, design scorecards, and Taguchi's method* Practical, illustrative examples that demonstrate how the theory is put into practice* Assistance in developing the necessary skills in applying DFSS in organizational settingsProblems and their solutions are provided at the end of each chapter to help readers grasp the key concepts they need to move forward in the text. Acclaro DFSS Light(r), a Javabased software package that implements axiomatic design processes discussed in Chapter Eight, is available for download from an accompanying Wiley ftp site. Acclaro DFSS Light(r) is a software product of Axiomatic Design Solutions, Inc.This book is ideal as a reference to service DFSS for corporate executives, quality control managers, and process engineers, or as a complete training manual for DFSS teams. It is also a superior textbook for graduate students in management, operations, and quality assurance.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What are the dimensions of the book? A: The book measures six point three six inches by one inch by nine point five one inches. It's a standard hardcover size suitable for easy handling.
- Q: How many pages does the book have? A: The book contains four hundred forty-eight pages. This length provides an in-depth exploration of service design principles.
- Q: What type of binding does this book have? A: The book is bound in hardcover. This durable binding is designed to withstand frequent use and maintain its condition.
- Q: How do I apply the principles from this book? A: To apply the principles, start by understanding the concepts of Design for Six Sigma outlined in the book. Follow the provided roadmap for implementation within your organization.
- Q: Is this book suitable for beginners in service design? A: Yes, this book is suitable for beginners. It provides clear explanations and practical examples to help new readers grasp complex concepts.
- Q: Can this book help improve service quality in my organization? A: Yes, the book offers tools and methods to enhance service quality. Implementing these strategies can lead to higher efficiency and lower costs in service processes.
- Q: How should I store this book to keep it in good condition? A: Store the book upright on a shelf in a dry place. Avoid exposure to direct sunlight to prevent fading of the cover and pages.
- Q: Is this book safe for young readers? A: Yes, the book is suitable for readers interested in management and quality assurance. However, it is best for those with a mature understanding of business concepts.
- Q: What if the book arrives damaged? A: If the book arrives damaged, contact the seller for a return or exchange. Most retailers have policies in place to address such issues.
- Q: Are there any tools included with the book? A: Yes, the book includes access to Acclaro DFSS Light software. This Java-based tool supports the axiomatic design processes discussed in the text.
- Q: Who is the author of this book? A: The author of the book is Basem El-Haik. He is recognized for his expertise in service design and quality management.
- Q: What key methods are discussed in the book? A: The book discusses various methods including axiomatic design, TRIZ, and Taguchi's method. Each method is detailed to aid understanding and application.
- Q: Is this book a good resource for graduate students? A: Yes, the book serves as an excellent textbook for graduate students. It covers essential topics in management and quality assurance.
- Q: Does the book provide practical examples? A: Yes, the book includes illustrative examples that demonstrate how to implement service DFSS in real-world scenarios. These examples aid in understanding complex theories.
- Q: What is the primary focus of the book? A: The primary focus of the book is on Design for Six Sigma in services. It aims to guide organizations in achieving high-quality service delivery.