Title
Service Encounters: Class, Gender, and the Market for Social Distinction in Urban China,Used
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This lively study explores how social and economic changes to Chinese society create new cultural values and forms of inequality. Amy Hanser examines changes to a particular set of jobsservice work, in this case salesclerk workand the nature of the social interactions involved. It argues that a new 'structure of entitlement,' which makes elite groups feel more entitled to public forms of respect and social esteem, is constructed in settings like new, luxury department stores. The book not only shows how this change involves increasingly unequal relations between clerks and customers, but also demonstrates how marketplaces have become sites where social differencesand inequalitiesare recognized and justified. The study's importance lies in its attention to ethnographic detail, its application of cultural theories of inequality to China, and its contribution to our understanding of contemporary China. Unlike other studies of inequality in urban China, this book takes a unique settingthe marketplace and the interactions between customers and salespeopleand a unique approachthe author herself worked as a salesclerk in three settings.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of 'Service Encounters'? A: The book examines how social and economic changes in Chinese society create new cultural values and forms of inequality, particularly in service work.
- Q: Who is the author of 'Service Encounters'? A: The author is Amy Hanser, who provides a unique ethnographic perspective based on her experiences as a salesclerk.
- Q: What kind of jobs does the book explore? A: It specifically explores service jobs, with a focus on salesclerk work in urban China.
- Q: What are the key themes discussed in the book? A: Key themes include social interactions between clerks and customers, the construction of a new 'structure of entitlement,' and the recognition of social differences in marketplaces.
- Q: How does 'Service Encounters' contribute to the understanding of inequality? A: The book applies cultural theories of inequality to contemporary China, emphasizing the significance of marketplace interactions.
- Q: What is the condition of the book being sold? A: The book is listed as 'Used Book in Good Condition,' meaning it may have some wear but is still functional.
- Q: When was 'Service Encounters' published? A: The book was published on February 6, 2008.
- Q: How many pages does 'Service Encounters' have? A: The book contains 256 pages.
- Q: What format is 'Service Encounters' available in? A: The book is available in paperback format.
- Q: Is there a specific edition of the book? A: Yes, this is the first edition of 'Service Encounters'.