Title
Service Excellence is as Easy as PIE: Perception Is Everything,Used
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
For bulk order inquiries, please contact huronpublishing@hcg.comMost of us work ourselves silly focusing on quality, demonstrated outcomes and proven results. Thats a good thing. Yet too often we often stop short of the final step: zeroing in on how all our hard work comes across to the patient or customer. Why do we spend so much time making sure the ingredients are right...and so little time thinking about perception?Liz Jazwiec, award winning author of Eat That Cookie! and Hey Cupcake!, asks (and answers) this question in her latest book. In Service Excellence Is As Easy As P.I.E. (Perception Is Everything), she deploys her trademark sense of humor as she shares some practical and relatable ways to zone in on and improve service.This latest book in Lizs "treat trilogy" does a delicious job of explaining the tools and tactics that form the whippedcream smiley on the pie of service excellence. Not only does she explain how to generate powerful impressions and improve perceptions, she folds lots of entertaining stories into the mix.Heres just a sampling of what P.I.E. readers will learn:1. Service and Quality are two sides of the same coin; you cant improve perception of the former solely by improving the latter. (No matter how superior the engine technology may be, no one will buy the car if the cup holder is in a bad place.)2. Perception is emotional and spiritual, not scientific which is why its okay to order flowers for the front desk without any data!3. Human beings dont mind being inconvenienced. They do mind being ignored.4. Pulling the curtain is about creating privacy, not hiding patients from view (and telling them that makes all the difference).5. To manage expectations, tell them what you know... with a little cushion.6. Service Improvement doesnt take extra money, time, or resources sometimes a Styrofoam cup filled with ice is all thats needed.7. Dont just provide the cozy blankets, let them know you provide the cozy blankets! (Get comfortable spinning your wins.)Realistic, down to earth, and wickedly witty, P.I.E., is perfect for everyone in healthcare or any other service industry. Its filled with ideas for creating exceptional customer experiences ideas that are surprising, simple and yes, easy as youknowwhat.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages are in the book? A: There are one hundred fifty-three pages in this book. It's a concise read, making it suitable for busy professionals.
- Q: What is the binding type of this book? A: This book is paperback bound. This makes it lightweight and flexible for easy reading.
- Q: What are the dimensions of the book? A: The book measures six inches in length, zero point five one inches in width, and eight point seven five inches in height. These dimensions make it portable.
- Q: Who is the author of this book? A: The author of this book is Liz Jazwiec. She is known for her engaging writing style and expertise in service excellence.
- Q: What genre does this book fall under? A: This book falls under the Leadership and Motivation genre. It's designed to inspire improvement in service-oriented industries.
- Q: Is this book suitable for healthcare professionals? A: Yes, this book is specifically tailored for healthcare professionals. It provides insights on enhancing customer experiences.
- Q: How can I improve service quality using this book? A: You can improve service quality by applying the practical tips and humor shared by Liz Jazwiec. The book emphasizes understanding customer perception.
- Q: Who would benefit most from reading this book? A: Anyone in the service industry, especially healthcare workers, would benefit from reading this book. It offers relatable and actionable ideas.
- Q: What should I expect from the content of this book? A: You should expect realistic, down-to-earth advice with entertaining stories. The book focuses on practical ways to improve service perception.
- Q: Are there any specific tips for managing customer expectations? A: Yes, the book provides tips like communicating what you know with a cushion of reassurance. This helps in managing customer expectations effectively.
- Q: What if I want to order this book in bulk? A: You can contact huronpublishing@hcg.com for bulk order inquiries. This is ideal for organizations looking to distribute copies.
- Q: Can I return the book if I'm not satisfied? A: Yes, you can return the book if you are not satisfied. Make sure to check the specific return policy for details.
- Q: Is this book intended for beginners or experts? A: This book is intended for both beginners and experts. It offers insights that are valuable regardless of your experience level.
- Q: How does this book address customer perception? A: This book addresses customer perception by providing actionable advice on improving how services are viewed. It emphasizes emotional and spiritual aspects.
- Q: What makes this book different from other service excellence books? A: This book stands out due to its humorous approach and practical tips. Liz Jazwiec combines insights with entertaining stories, making it engaging.