Service Fanatics: How To Build Superior Patient Experience The Cleveland Clinic Way,Used

Service Fanatics: How To Build Superior Patient Experience The Cleveland Clinic Way,Used

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SKU: SONG0071833250
Brand: Mcgraw-Hill Education
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The Proven Model For Driving Positive Organizational Changecleveland Clinic Has Long Been Recognized For Driving Some Of The Best Clinical Outcomes In The Nation, But It Was Not Always A Leader In Patient Experience. There Was Atime When This Revered Organization Ranked Among The Lowest In The Country In This Area. Within Ten Years, However, It Had Climbed To Among The Highest And Has Emerged As The Thought Leader In The Space.How Did Cleveland Clinic Turn Itself Around So Effectively And So Quickly?More Important, How Can You Do The Same With Your Organization?In Gripping, Visceral, Onthe Ground Fashion, Service Fanatics Reveals The Strategies And Tactics The Clinic Applied To Become One Of Today'S Leading Patientexperience Healthcare Organizationsmethods That Seamlessly Translate To Any Business Seeking To Improveits Customer Experience. This Strategic Guide Covers: How The Clinic'S Leaders Redefined The Concept Of Patient Experience And Developed A Strategy To Improve It Critical Lessons Learned Regarding Organization, Recruitment, Training, And Measuring Service Excellence Ways In Which The Clinic Aligned Its Entire Workforce Around Its Patients First Strategy How Leaders Improved The Critical Element Of Physician Communicationrather Than View Patients Simply As Sick People Who Need Treatment, Cleveland Clinic Sees Them Also As Important Stakeholders In The Organization'S Success. Patients Are Customerswho Desire, Pay For, And Deserve The Best Possible Care And Experience During What Is Often A Challenging Time In Their Lives.Featuring Customer Service Case Studies, As Well As Invaluable Insight From Clevel Executives At Top Corporations In Various Industries, Service Fanatics Provides Actionable Lessons For Any Manager And Business Leader Beyond Healthcare.Whether You Run A Healthcare Institution, Nonprofit, Or Forprofit Business, Service Fanatics Will Help You Create The Kind Of Customer Experience That Promises To Transform Your Organization Into An Industry Powerhouse.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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