Title
Service Management For Competitive Advantage (Mcgraw Hill Series In Management),Used
Delivery time: 8-12 business days (International)
This New Book On Service Management Sets The Paradigm Service Management For The 1990'S. An Undergraduate Text, It Is Distinguished By Its Unique Focus On Service Management For Competitive Advantage And By Its Integration Of The Author'S Firsthand Experience And Research With Numerous Service Firms. Jargonfree, It Treats Issues Rigorously, Contains The Most Recent Data, And Is Soundly Based On The Most Current Scholarly Thinking Available In The Service Literature. Quantitative Material Is Separated From Conceptual Material In The Chapter Supplements And Final Section Of The Text, But Statistics Is A Prerequisite. It Emphasises That Success In A Worldwide Market Is Tied Inextricably To Quality, Innovation, And Growth And Expansion. Its Highly Readable Presentation Is Designed To Appeal Even To Students With Little Business Experience, And Includes All Realworld Examples, Quality Endofchapter Cases, Exercises, And Fullyworked Examples.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.