Service Management in Computing and Telecommunications (Artech House Telecommunications Library),Used

Service Management in Computing and Telecommunications (Artech House Telecommunications Library),Used

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SKU: SONG0890066760
Brand: Artech House Publishers
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This work describes all aspects of service provision, from the definition of customer need to the daytoday techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with helpdesks and customer assistance centres.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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