Service Operations Management: Improving Service Delivery

Service Operations Management: Improving Service Delivery

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SKU: DADAX0273740482
Brand: Pearson
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This International Marketleading Book, Aimed At Both Students And Practising Managers, Provides A Comprehensive And Balanced Introduction To Service Operations Management. Building On The Basic Principles Of Operations Management, The Authors Examine The Operations Decisions That Managers Face In Controlling Their Resources And Delivering Services To Their Customers.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

  • Q: What is the main focus of 'Service Operations Management: Improving Service Delivery'? A: The book provides a comprehensive introduction to service operations management, focusing on the operations decisions that managers encounter while controlling resources and delivering services.
  • Q: Who is the author of this book? A: The author of 'Service Operations Management: Improving Service Delivery' is Robert Johnston.
  • Q: How many pages does the book have? A: The book contains a total of 462 pages.
  • Q: What is the publication date of this book? A: This book was published on April 19, 2012.
  • Q: What edition of the book is available? A: The available edition of the book is the fourth edition.
  • Q: Is this book suitable for both students and practicing managers? A: Yes, the book is aimed at both students and practicing managers, providing valuable insights for both audiences.
  • Q: What is the condition of the book being sold? A: The item condition of the book is listed as 'Good'.
  • Q: What type of binding does this book have? A: The book is available in paperback binding.
  • Q: Does the book include any specific features or supplementary materials? A: There are no specific features or supplementary materials listed for this book.
  • Q: In which category is this book classified? A: The book is classified under the category of Management.

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