Title
Service Operations Management: Improving Service Delivery
Delivery time: 8-12 business days (International)
This International Marketleading Book, Aimed At Both Students And Practising Managers, Provides A Comprehensive And Balanced Introduction To Service Operations Management. Building On The Basic Principles Of Operations Management, The Authors Examine The Operations Decisions That Managers Face In Controlling Their Resources And Delivering Services To Their Customers.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is the main focus of 'Service Operations Management: Improving Service Delivery'? A: The book provides a comprehensive introduction to service operations management, focusing on the operations decisions that managers encounter while controlling resources and delivering services.
- Q: Who is the author of this book? A: The author of 'Service Operations Management: Improving Service Delivery' is Robert Johnston.
- Q: How many pages does the book have? A: The book contains a total of 462 pages.
- Q: What is the publication date of this book? A: This book was published on April 19, 2012.
- Q: What edition of the book is available? A: The available edition of the book is the fourth edition.
- Q: Is this book suitable for both students and practicing managers? A: Yes, the book is aimed at both students and practicing managers, providing valuable insights for both audiences.
- Q: What is the condition of the book being sold? A: The item condition of the book is listed as 'Good'.
- Q: What type of binding does this book have? A: The book is available in paperback binding.
- Q: Does the book include any specific features or supplementary materials? A: There are no specific features or supplementary materials listed for this book.
- Q: In which category is this book classified? A: The book is classified under the category of Management.