Title
Service Quality: A Measurement Tool for improving Quality in Engineering Education,Used
Delivery time: 8-12 business days (International)
Service Quality as a multidisciplinary subject,empirical research has come up with various modelsacross the world. This book focuses on themeasurement of factors that influence the quality ofservice systems, engineering education service inparticular. The engineering education have emergedfrom a decade of fundamental restructuring driven bymarketbased, price competition. Many of the paststudies neglected significant impacts of such issuesbecause of the existence of governmentalinstitutions. Models from past studies are confinedin their capability and applicability to analyseservice process to private institutions. Moreover,there seems to be a paucity of literature indeveloping economies like India on service qualitymeasurement in contrast to the huge amount ofresearch works done in developed nations on qualitymanagement. In this scenario, this book endeavoursto explore the research issues of service quality andits measurement with a specific reference to theengineering education sector in a developing economy.This research work assumes greater significanceespecially in the global context to adoptcomprehensive approach in engineering education.
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We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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