Service Quality in Iran's Hotels: Evaluating the differences of Service Quality in Iran's Hotels between onand offthejob trai,Used

Service Quality in Iran's Hotels: Evaluating the differences of Service Quality in Iran's Hotels between onand offthejob trai,Used

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SKU: DADAX3659177105
Brand: LAP Lambert Academic Publishing
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This study gives an overview of service quality among two groups of staff, on and offthejob trained employees in Iran's hotels. It investigates causes of weakness in delivering high service quality. A qualitative research conducted with case study based on 20 semistructured interviews concludes that the knowledge content of onand offthejob trained group is different with each other. The study concludes with some highend recommendations to staffs, managers in hotels, authorities in hotel universities and institutes as well as to future researchers.

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This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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