Title
Service Science: Examining the SocioTechnical Dynamics of Public Sector Service Network Innovation,Used
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Services comprise of sociotechnical (human and technological) factors which exchange various resources and competencies. Service networks are used to transfer resources and competencies, yet they remain an underexplored and invisible infrastructure. In response to the growing importance placed on understanding these complexities, the field of Service Science has emerged to guide the effective design, implementation, and management of service systems. The main objective of this research is to examine how does the introduction of technology impact on service relationships in the service network. This empirical research explores an academic service network. The research adopts ActorNetwork Theory (ANT) as a research lens. In addition, the research offers a visual comparison of the service relational infrastructure through the use of Social Network Analysis (SNA). In essence, the research introduces Public Service Science to explain how public service technological innovations commands control over public sector behaviour and therefore acts as an agent of bureaucracy which alters the relational dynamics of power, risk, responsibility, and accountability.
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