Service Success! Lessons From a Leader on How to Turn Around a Service Business,New

Service Success! Lessons From a Leader on How to Turn Around a Service Business,New

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SKU: DADAX0471591297
Brand: Wiley
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Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a straightforward, practical case study of managing for excellence along with invaluable insight into the potentials and limitations inherent in the management systems under which organizations operate.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

  • Q: What is the main focus of the book 'Service Success!'? A: The book focuses on innovative methods for measuring service quality and offers practical insights into managing service businesses effectively.
  • Q: Who is the author of 'Service Success!'? A: The author is Daniel I. Kaplan, recognized for his expertise in service management.
  • Q: What are the key themes explored in this book? A: Key themes include managing for excellence, understanding service quality metrics, and the challenges of management systems in organizations.
  • Q: How long is 'Service Success!'? A: The book has a total of 272 pages.
  • Q: What type of binding does this book have? A: The book is available in hardcover binding.
  • Q: When was 'Service Success!' published? A: The book was published in March 1994.
  • Q: Is this book suitable for managers in service industries? A: Yes, it is specifically designed for managers looking to improve service quality and operational effectiveness in their businesses.
  • Q: Does the book provide real-world case studies? A: Yes, it includes practical case studies that illustrate the concepts discussed.
  • Q: What edition of the book is available? A: The available edition is the first edition.
  • Q: In which category is 'Service Success!' classified? A: The book is classified under the category of Economics.

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