Title
Service Users as Sources for Innovation: An Empirical Study in the German Services Industry,Used
Delivery time: 8-12 business days (International)
Product DescriptionUsers are considered as important source for new service ideas and, therefore, as a vital impetus to the creation of innovative new services. Yet, little is known about how service companies manage user integration in the early stages of service development and which types of user qualify as source of service innovation. In this work we widen the knowledge base practitioners and scientists can build on when exploring which service users to integrate and how to increase the likelihood of generating attractive new service ideas. Based on empirical data from two complementary large scale surveys, we provide valuable new insights into the industrial practice of user integration in the German services industry and analyze the independent development contributions of Internet service users.About the AuthorFlorian Skiba leitet als Grnder und Geschftsfhrer beim Hamburger Klimaschutzunternehmen ARKTIK GmbH die Bereiche CO2Emissionshandel und Strategisches Marketing. Nach Abschluss seines Studiums als Wirtschaftsingenieur (Dipl.Ing. oec., M.Sc.) im Jahr 2004 arbeitete er fr mehrere Jahre in einer groen internationalen Unternehmensberatung mit Schwerpunkt in der Strategie und Produktentwicklung. Seine Promotion zu nutzergetriebenen Innovationen im Dienstleistungssektor hat er neben der Grndung von ARKTIK in den Jahren 2006 bis 2010 am Lehrstuhl fr Technologie und Innovationsmanagement bei Prof. Herstatt an der TU HamburgHarburg angefertigt.
By changing our most important processes and
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.