Title
Serving Internal and External Customers,New
Delivery time: 8-12 business days (International)
This unique book is a customer service training reference/workbook, with a customercentered orientation model. Its integrated approach emphasizes a business organization's service philosophy and strategy, its systems, and the peoplemanagement policies that allow the business to succeed in the 21st century. With its comprehensive coverage of customer service communication best practices, Customer Service provides innovative concepts and techniques appropriate for both experienced and entrylevel customer service providers. This interesting and informative book is necessary reading for vicepresidents, directors, managers, and supervisors in Consumer Affairs; customer service managers, directors and managers of Call Centers, managers and supervisors in Customer Relations; Customer Support managers; and Customer Service trainers.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the primary focus of 'Serving Internal and External Customers'? A: 'Serving Internal and External Customers' focuses on customer service training, providing a comprehensive approach to developing effective customer service strategies and communication skills.
- Q: Who is the author of the book? A: The book is authored by Anne Swartzlander, Ph.D.
- Q: What type of binding does this book have? A: This book is available in paperback binding.
- Q: How many pages does the book contain? A: The book contains a total of 294 pages.
- Q: Is this book suitable for entry-level customer service providers? A: Yes, the book offers innovative concepts and techniques that are appropriate for both experienced and entry-level customer service providers.
- Q: What year was 'Serving Internal and External Customers' published? A: The book was published on January 1, 2003.
- Q: What topics are covered in the book? A: The book covers customer service communication best practices, service philosophy, strategy, systems, and people-management policies.
- Q: Who would benefit from reading this book? A: This book is beneficial for vice-presidents, directors, managers, supervisors in Consumer Affairs, Call Centers, Customer Relations, Customer Support, and Customer Service training.
- Q: What condition is the book in? A: The book is in good condition.
- Q: Does the book include practical exercises or workbook features? A: Yes, the book serves as a reference and workbook, providing practical exercises and applications for customer service training.