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Serving Internal and External Customers,New
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This unique book is a customer service training reference/workbook, with a customercentered orientation model. Its integrated approach emphasizes a business organization's service philosophy and strategy, its systems, and the peoplemanagement policies that allow the business to succeed in the 21st century. With its comprehensive coverage of customer service communication best practices, Customer Service provides innovative concepts and techniques appropriate for both experienced and entrylevel customer service providers. This interesting and informative book is necessary reading for vicepresidents, directors, managers, and supervisors in Consumer Affairs; customer service managers, directors and managers of Call Centers, managers and supervisors in Customer Relations; Customer Support managers; and Customer Service trainers.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the primary focus of 'Serving Internal and External Customers'? A: 'Serving Internal and External Customers' focuses on customer service training, providing a comprehensive approach to developing effective customer service strategies and communication skills.
- Q: Who is the author of the book? A: The book is authored by Anne Swartzlander, Ph.D.
- Q: What type of binding does this book have? A: This book is available in paperback binding.
- Q: How many pages does the book contain? A: The book contains a total of 294 pages.
- Q: Is this book suitable for entry-level customer service providers? A: Yes, the book offers innovative concepts and techniques that are appropriate for both experienced and entry-level customer service providers.
- Q: What year was 'Serving Internal and External Customers' published? A: The book was published on January 1, 2003.
- Q: What topics are covered in the book? A: The book covers customer service communication best practices, service philosophy, strategy, systems, and people-management policies.
- Q: Who would benefit from reading this book? A: This book is beneficial for vice-presidents, directors, managers, supervisors in Consumer Affairs, Call Centers, Customer Relations, Customer Support, and Customer Service training.
- Q: What condition is the book in? A: The book is in good condition.
- Q: Does the book include practical exercises or workbook features? A: Yes, the book serves as a reference and workbook, providing practical exercises and applications for customer service training.