Serving Internal and External Customers,Used

Serving Internal and External Customers,Used

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SKU: SONG013028341X
Brand: Pearson
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This unique book is a customer service training reference/workbook, with a customercentered orientation model. Its integrated approach emphasizes a business organization's service philosophy and strategy, its systems, and the peoplemanagement policies that allow the business to succeed in the 21st century. With its comprehensive coverage of customer service communication best practices, Customer Service provides innovative concepts and techniques appropriate for both experienced and entrylevel customer service providers. This interesting and informative book is necessary reading for vicepresidents, directors, managers, and supervisors in Consumer Affairs; customer service managers, directors and managers of Call Centers, managers and supervisors in Customer Relations; Customer Support managers; and Customer Service trainers.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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