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Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results,Used
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How to get the best of shoddy shops, crooked cardealerships, and heartless HMOswithout having to hire an attorney.The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customerhostile corporations.Drawing on her experience as a penforhire for irate consumersand on the advice of clients, attorneys, and CEOsEllen Phillips shows readers: Who to write to, what to say, what to ask for The names and addresses of over 600 major companies How to draft personal petitions covering everything from tenantlandlord disputes to workman's compensation Suggestions on what steps to take to avoid litigation Consumer Smarts for automobile buyers How to protect yourself from fraudulent business solicitations Navigating the courts to ensure the wellbeing of your family and children Help in getting proper coverage from your HMO Andbecause sometimes the world is on your sidehow to write the perfect thank you note.Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
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