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If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
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All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
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With social media at the fingertips of billions, a bad customer experience can be disastrous and a great customer experience can boost your business to new levels. With competition so fierce, getting your product or service faster, cheaper and better has never meant so much. Simplified Process Improvement provides you with proven tools in layman terms to help you and your business deliver the results it deserves. Six Sigma, Lean, Lean Six Sigma, TQM, Quality Improvement, & other methodologies are all combined and decoded here in a manner that is so simple that you would not even know you are doing it! All of the fancy process improvement lingo has been thrown out the window, so that anyone can pick up this book today and begin making improvements tomorrow! In addition, Perez provides you with inspiring realworld case studies where you can see his approach in action stepbystep. The 5 simple steps come to life as Perez walks you through aggregating the facts, defining and creating your approach and methodology, getting leadership support and buyin, executing the plan and continuously communicating with your stakeholders. Perez runs operational leadership website www.howtorunoperations.com and is currently Chief Customer Officer with Tricolor Holdings. In 2023, Eduardo was named Top 10 Chief Customer Officer of 2023. Perez has over 20 years of process improvement leadership experience with an impressive track record. Simplified Process Improvement provides you with these insights and more!
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
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