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Since its original publication more than two decades ago, Staff Development: A Practical Guide has remained a respected handbook for supporting one of libraries most important assets: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access for library staff and users alike. This new edition offers unique, stateoftheart perspectives on such important topics asStrategies for building and implementing a staff development programTracking changes through training, including the importance of setting goals and needs assessmentsRefining how staff approaches customer serviceUsing instructional design for staff developmentThis is a volume that every librarian charged with staff development should have at the ready.
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